The art of tweeting at events

I love tweeting at events! I love sending tweet after tweet after tweet to share the goodness that I am experiencing. Doing so also helps me to internalize the ideas being shared and now with Storify, I can use the tweets to capture an overview of an event and even include resources shared and follow up blog posts. My experience at the Nonprofit Technology Conference in April is typical of what I am talking about.

photo of people attending a convention

Introducing “event tweeting”

This behaviour on Twitter is usually referred to as “live tweeting.” When I used this term, I get quizzical looks and get asked, “Isn’t all tweeting live?” While I could dive into the debate about scheduling tweets, I usually just accept the comment that the term “live tweeting” doesn’t really work very well at describing what it is.

I recommend that from now on, we refer to this type of activity as “event tweeting.”

What is and is not “event tweeting”

Before delving into how to event tweet, I’d like to clear up some misconceptions.

A tweet like “I am listening to James Howe speak about the fundamentals of social media” is not an event tweet. That kind of a tweet doesn’t offer much, if any, more value to your followers than what you ate for lunch.

That tweet might help to set the stage for the tweets that follow but too often it is the only tweet someone sends from an event. It begs questions like, “What did Howe say?” or “What do you think about what Howe said?” Start answering those questions and you become an event tweeter.

Sometimes I’ll see a single tweet that answers one of those questions. While it offers value, it’s not enough to be considered to be live tweeting an event. There needs to be a lot of twitter activity over a sustained period of time about the event.

The best event tweeters capture enough of the meat of an event such as a presentation that it’s almost like you are there even if you’re just following by Twitter.

Have enough people event tweeting with a common hashtag and your experience is as close to being there as possible without physically attending. Many more people benefit from Social Media Breakfast: Waterloo Region than attend a session by following #smbWR for example.

In the best cases, the event tweeting can inspire what is referred to as a “back channel” that includes comments, questions, links to resources mentioned and other related conversation occurs. The back channel often means participants receive additional value from the experience.

How to event tweet

I have received compliments for my event tweeting. I often reply that it’s a talent. That may be an exaggeration but it’s not something that comes naturally to everyone-and not everyone wants to interact with information by event tweeting.

If you are interesting in event tweeting events live as they happen, you give it a try. Keep at it! You’ll become better with practice. Or you may decide it’s not for you.

Here’s how to event tweet:

  • Send a tweet to establish the context. Ex. What event are you at? Who is speaking?
  • Use a hashtag. If the event has an official hashtag, be sure to use it. If it doesn’t have one, create your own hashtag. Using a hashtag helps people at the event to connect to each other even if they don’t follow each other and allows people outside the event to follow what is happening.
  • Be sure to give the speaker credit. You want to avoid appearing to take credit for what the speaker is saying. Give their full name at least once and share their Twitter handle if they have one and you know it.
  • Once you’ve established the context and given credit, you can move to a more condensed version such as this tweet: “Howe - There’s a difference between having an account and using it. #pcto2012″
  • Listen to the speaker and capture bite-sized chunks. Tweet. Repeat. Tweet. Repeat. Etc.
  • You can be quicker tweeting by preparing your tweet for a chunk of content. You can do that by putting in the speaker’s last name and the hashtag until you hear a piece of content worth sharing, example “Howe - #pcto2012″. Just add the goodness and tweet.
  • Sometimes content on a slide helps you to capture a chunk of content but the best event tweeters don’t rely on slides but instead capture a quote by listening.
  • Use your multi-tasking skills. Listen as you type so that you can start another tweet after hitting send.

I’ve written this post because on June 12 and 13, I am attending My Charity Connects by Canada Helps. My fingers will be flying and I will be event tweeting. If you’d like to see me and others in action, follow #mcc12.

Post Script:

Here are examples of my event tweeting at My Charity Connects that I created with Storify

Control the noise

Some people don’t like the noise from event tweeting. Depending on how you access Twitter, you may be able to filter it out. I know I can if desired with Tweetdeck. You could also temporarily take someone off of a list or even stop following them. Or you can simply skim past them knowing that the volume is short term and a regular volume will resume shortly.

But I seldom get any complaints over event tweeting. My experience is that people who follow me are interested in the events that I attend and value the content that I am sharing. So before you take any action to avoid event tweets, take a moment to see if they interest you.

What do you think about event tweeting?

Do you have any tips? Comments?

12 comments
Frithjof
Frithjof

Super guidelines! I know this post is a little older but I'll share it on my weekly "best blog list". I often do unplanned event tweeting (because nobody thought of it) and hope I had more time to prepare in those cases. The funniest is comments of others that are "assigned" to live-tweet and are blown away by how stressful it can be. Thanks for this!

Carla Bowes (@carlabowes)
Carla Bowes (@carlabowes)

There have been some really great points made here. I think that event tweeting is very valuable, not only for those at the event but those who could not make the event, especially those out of town. I agree with Kelly’s recommendation of an intro and extro to the mini tweeting marathon. Its a great way to: A. Connect with those in attendance and B. Set the stage for those not in attendance and hopefully spark interest to participate Asking your audience, either those there or those listening, if they would like to further the discussion on any points you tweeted about is a great way to evolve the idea/ concept and build relationships. Additional tips in event tweeting… A. Pay attention to the hashtag stream- people pull different meanings from the same message B. Retweet others who captured the speaker effectively C. Make friends! If the tweeter is there take a few moments to meet them :) Event tweeting is definitely a skill. Whether tweeting or listening, communicating event messages is win-win for all audiences.

Kelly Craft (@krcraft)
Kelly Craft (@krcraft)

Excellent advice! I'd like to weigh in with some additional tips for event organizers: * Have the speaker's bio, twitter ID, and a link to their blog ready to introduce at the beginning of the event. * I'd suggest tweeting the speaker's material for several days leading up to the event to let the attendees feel more familiar with the speaker's style and substance. * Do you best to obtain your speaker's slide deck in advance of the event. By previewing, you can readily create a text file with key points and highlights ready. Then you just tweet them rapidly as they occur during the event, leaving you more time to monitor audience response. * As well, it is nice to take screen shots of specific slides on the deck to tweet during the event. That is especially useful for those that can't attend, and can see charts & graphs in context - before they get posted later. * Ideally, designate a primary host (speaker points), and a tweet listener/conversation (attendee points) during event. Double-teaming makes for a better experience for the entire group. * Whether tweeting highlights or comments, it can't be said often enough to leave room for RTs. * Experienced speakers make it an art form to express their key points in 120 char, or less, ensuring that their concepts can be shared as stated. As for tweeting to peripheral audiences, I agree with James and note often all it takes is a fair warning, "I'm tweeting #smbWR for the next hour. Thanks for your patience - and do join in!" * That garners further interest, as well, it gives loyal followers a chance to put you on mute via their tools if they feel like it. * Adding a "Thanks for your patience with my passion for ... (custserv, socbiz, hashtagX). Appreciated. Happy to discuss." never hurts either. We can experience many interesting conversations by including our non-event followers.

@billspaniel
@billspaniel

James, I slightly disagree with your audience categories. I regard the audience at the event as my primary audience because those are the folks I'm trying to interact with (and also maybe attract as followers). I'm not saying the external audience is unimportant. I do think in many circumstances--especially in regards to the events I normally attend--the external audience is relatively small. Nevertheless, I also do tweets targeted to them. There are also third, fourth and fifth audiences. The third audience is the speaker. I often direct tweets toward that person in hopes that he or she will respond to a question. (Some events feature scrolling tweets on a screen next to the speaker.) The fourth audience is the event organizers. They can learn audience interest and concerns from tweets and may make adjustments to future events because of those tweets. My fifth audience is my followers who aren't interested in the event. They see my tweets, too, so I want to be sure I'm not boring them.

Jordan Schmidt
Jordan Schmidt

Any advice for non-conference type events? I volunteer at many charitable athletic events, and I see and participate in the Twitter buzz on behalf of the organization, but I'm short on a cohesive strategy. Thanks!

James Howe
James Howe

Great to here you enjoyed it! Thank you very much for sharing it with your audience. Keep event tweeting!

James Howe
James Howe

Thanks for your comments and tips Carla! I agree with them all.

James Howe
James Howe

Thanks for the tips Kelly! Following them would help take event tweeting to a whole new level.

James Howe
James Howe

I see where you're coming from Bill. I tend to think of my followers not at the event as my primary audience but find that I often make a lot of connections from others in attendance (if it there are enough Twitter users). I probably get more new followers from others attending and find more through the tweets of other event tweeters. So I'd classify both groups as my target audience. Personally, I don't tweet to the speaker or the organizers often though I can see that as a second set of audiences. I like the speaker to know I'm sharing their info forward by using their Twitter handle at least once but I don't use it in every tweet so that my tweets don't crowd out more mentions and replies. I figure they can use the hashtag to see them if they want. I don't usually think too much about followers that aren't interested in the event. I trust that they'll either control the noise temporarily or understand that I'll soon go back to my regular use--and that either way they like following me enough to stick around.

James Howe
James Howe

That's a great question Jordan! I'll admit my advice is better suited to informational events like conferences or speakers. But I think some of it is transferable to your situation. When I'm event tweeting, I'm primarily tweeting to an external audience who are not attending but who are interested in the information so that they look to me as a source of great info. My secondary audience are other people at the conference so that I'm paying forward what they are sharing with me and hopefully we're mutually discovering new tweeps online and in person! That relationship building is an important aspect of Twitter. In your case, you need to figure out who your audience and what they will find valuable. Play by play and scores may be a part of it but likely your audience is looking for some colour commentary and/or to share/react to their colour commentary. A genuine look at the event that showcases your personality would probably be helpful. Looking at what people retweet and reply to will give you some guidance in the type of content your audience finds valuable.

@billspaniel
@billspaniel

Excellent advice. I frequently tweet at events and follow the practices that you describe above. To those I would also recommend that tweeters retweet comments from others. And an occasional photo adds interest. Incidentally, if I am not at an event that I would have liked to attend, I will tweet comments via the event's hashtag.

James Howe
James Howe

Great suggestions Bill! I often learn from others at a different session and RT their highlights. I've also felt like I was at a conference and participated as if I was by following a hashtag.